Current IT support work alongside previous youth-program and event experience.
I currently work in IT technical support at Ruwwad Al-Tanmeya and am open to part-time IT support or customer support roles alongside my studies.
IT Technical Support Specialist
Youth Programs and Event Support
Selected projects built or customized through AI-assisted workflows
A customized, self-hosted AI conversation platform. I used AI-assisted tools for project scope, implementation guidance, testing, documentation, and deployment review.
A web platform project for volunteering. I directed AI-assisted implementation and testing for its web flows and bilingual interface.
> scope: reviewed
> build: ai_assisted
> testing: iterative
> source: documented
A volunteer-focused mobile application project. I used AI-assisted workflows to plan, build, test, and refine the application.
> scope: reviewed
> build: ai_assisted
> testing: iterative
> source: documented
A customization of an open-source customer-support dashboard, with ticket workflows and Gemini-assisted knowledge-base replies.
A structured approach to problem-solving and delivering effective solutions
Clarify the issue, the user, and the goal
Break work into practical steps
Use AI-assisted tools with clear requirements
Check results, fix issues, and record what works
Open to part-time IT support and customer support opportunities alongside my studies.